CONSIDER THE ROLES OF VARIOUS COLLEAGUES WITHIN YOUR PRACTICE SETTING, NOT JUST THOSE WHO ARE A PERMANENT FEATURE BUT THOSE WHO JOIN YOU TO FULFIL SPECIFIC ROLES AS NEEDED. HAVING CONSIDERED THE MULTI-FACETED NATURE OF THE ROLES WE ALL PLAY YOU MOVE ON TO CONSIDER HOW YOUR KNOWLEDGE AND UNDERSTANDING OF ROLES AND RELATIONSHIPS CAN PROMOTE EFFECTIVE TEAM WORKING

K117 Enhancing your healthcare practice Unit 12 Working with people Copyright © 2013 The Open University Contents Introduction to Block 3 2 Learning outcomes 3 Unit 12 Working with people 4 12.1 Roles and relationships 5 12.2 Effective team working 16 12.3 Communication within and across teams 21 Unit 12 summary 24 References 25 Acknowledgements 26 Introduction to Block 3 Welcome to Block 3 of K117 Enhancing your healthcare practice. As with Blocks 1 and 2, you will use your practice setting as a learning resource to help you develop new skills and deepen your understanding of what informs and determines the support and care we offer to service users and their carers. You will continue to develop your skills in making best use of the range of relevant learning opportunities in your practice setting. In this block you will explore how to work effectively with others to deliver: l person-centred care l evidence-based support l care that is planned through rigorous assessment that minimises risks to service users, yourself and colleagues. The block will conclude with you evaluating the effectiveness of the interventions offered to service users and carers, including the success of communications. Please note that the term ‘carer’ also embraces the role of ‘advocate’, a role which may be somewhat different to a carer, or which may be an integral part of the carer’s role. The feature they both have in common is that carers and advocates, with the rare exception, act in the best interests of the person they are supporting and/or providing care to. Throughout the block, you are referred to a range of documents that can be accessed by clicking on the links in the text. When you access such documents it is important that you are discerning and read only that part which is relevant to what you are exploring and learning about. Introduction to Block 3 2 of 26 Monday 8 February 2016 Learning outcomes This block of study will provide an opportunity to achieve the following learning outcomes: Knowledge and understanding of: 1.2 the range of different approaches to high quality person-centred care 1.3 the development of health and social care in the UK and the contemporary context in which care takes place 1.4 theories, concepts and professional principles that underpin healthcare practice 1.5 a range of basic research methods and their application to healthcare practice. Cognitive skills: 2.1 describe and analyse your own healthcare practice and that of others 2.2 apply concepts, principles and theories to your healthcare practice 2.3 select, describe and interpret ideas and evidence to develop an argument that provides new insights into practice 2.4 develop reflective skills to examine your own values and those of others. Key skills: 3.1 communicate ideas, arguments, principles and theories effectively in speech and in writing, using visual and Information and Communication Technology (ICT) tools where appropriate 3.3 make effective use of appropriate information and communication technologies 3.4 manage your own learning, o


 

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