1. Find examples of flowcharts and study their details. Describe how the flowcharts might be used to make improvements Questions 4,5,6. Questions 4 Provide a definition of a bottleneck. Why is it important to find the bottleneck? Questions 5 Explain the differences between capacity, flow rate, and demand. Questions 6 What kinds of problems are presented by the redesign of existing processes that are not encountered in the design of a new process? 2. Describe service blueprinting in your own words, including examples of when it should be used.
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