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Now that we have explored an introduction to the performance evaluation process, what a knowledge worker is and its relevance to the modern workplace, performance evaluation tools and methodology, as well as using specific tools as key performance indicators, let’s tie it all together through a three-part assignment.

  1. Reference the Sample Zappos Job Description. This position posting will serve as your reference point.
  2. Critically examine the description and identify key performance indicators for inclusion in the performance evaluation tool.
  3. Determine the most appropriate performance appraisal tool based on the ones presented in this module and develop a performance evaluation form for submission.
  4. Designs comprehensive Multi-rater, MOB, or Classical Rating Scale tool inclusive of: the form should incorporate five (5) of Zappos ten (10) core values.

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